F.A.Qs

Who do I contact if I have a problem or question?

For question regarding our product info, email to enquiry@nexinstrument.com
For question regarding sales, order and delivery, email to support@nexinstrument.com
For question regarding your user profile or technical support, email to webmaster@nexinstrument.com
For general questions or feedback please click here to leave a message
For all other question or support you can call our Headquarters +606-3374824

Where is Nex Instrument Inc headquarters and what is your mailing address, phone number and fax number?

Nex Instrument Inc Headquarters are in Labuan Malaysian federal territory. Our mailing address is:

A020, Level 1, Podium Level
Financial Park Complex
Jalan Merdeka, 87000 Labuan F.T.
Malaysia.
Phone: +606-3374824
Fax: +606-3374825

What if I can't find a match for a product I'm looking for?

If you can't find a match or have a question about a product search page, send your question to enquiry@nexinstrument.com or call +606-3374824


My Account

Why do I have to register?

Two reason. First, we want to confirm the identities of all customers prior to shipment. Secondly, your registration information allows us to process your orders. We also view the registration information as s sign of good faith, and reserve the right to deny shipment to anyone who provides false information.

What is going to happen to the information I give when I register?

Your registration information is used for billing and shipment purpose only. Based on the Nex Instrument Inc privacy policy, we do not sell, rent or give information to other companies for any reasons.

How can I change my password and account profile (billing information, shipping information)?

You can make changes to your address, password and other personal information you entered by click on "My Account" link, you will see a tab labeled "Update Address". Click there to change your profile information.

What can I do if I Forget my Password or Locked my Account?
Here is what you need to do if you forget your password or lock your account. Password Reminder If you forget your password and are not able to log into "My Account" , Click "My Account" link at the top right hand side, fill out your email address and click on the "Reset my password?" link.

How to create an account?

Follow the steps below to create an account enjoy the Best Online Shopping Experience

1.Click "My Account" link at the top left side of our webstore.

2.Select "Create an Account" on New Customers section.
3.Fill up the form.

Then simply follow the prompts to complete setting up your account. Don't worry, your information is NEVER sold or shared to others company or any third party and is kept completely privately.

How to edit my account information?

Click "My Account" link at the top right hand side of our site and login to your account to edit your account information.

How much is the shipping cost?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

When will my order ship?

Please see each individual item page for more information on the availability of each item.

What is your return policy?

Please see our Sales Terms for complete details regarding our return policy.


Order Status

How can I check the status of my order?

You can check the status of orders via email or by click on "My Account".

How do I start placing order?

Use product search to find product that you would like to order. On the product information page, select "Create an Account" or "Login" if you have already registered. After entering a quantity, an item can be added to the shopping cart. "Continue Shopping" allow you to add more items to the cart. On "Proceed to Check Out" you will be asked to enter a few details regarding shipping and payment method. Once your payment successful, you will receive an email notification with your order number. With this number you will be able to track the status of your order. When your order is shipped you will be notified through an email notification.

How do I modify or cancel my order?

We strive to ship your order as soon as possible. If for some reason you need to modify or cancel your order, please contact us immediately and we will try our best to help you. Unfortunately, once an order has been processed and packaged for shipment, we are unable to make any modification to the order including cancellations.

How to I change or cancel an item in my order?

Click the "My Account" link at the top left hand side of our site to view orders you have placed. Then Login to your account to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.


Shipping

What are my payment method choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

After my order is shipped, when will my order arrive?

All shipments are shipped according to the customer's shipping address. Unfortunately, we cannot determine arriving dates since its depend on which country the order will be sent. When your order is shipped you will be notified through an email notification.


Guarantees

Fast Delivery

We will dispatch your purchase as fast as we possibly can to anywhere around the world!

Secure Shopping

Our payment system utilises the latest Secure Sockets Layer (SSL) security system encryption technology to keep your details safe.

12 Months Warranty

Subject to Terms and Conditions, where your goods are defective within 12 months of your purchase.

Customer Services

When you purchase from us, you will receive great customer service.

Quality Policy

We will consistently provide world class products and services which meet customer expectations.

Buyer Protection

Your purchase on our store is safe and protected by Paypal.

Best Price

Our products are always lowest price in town. Guaranteed!